Dale Care - Hartlepool Extra Cares

People's experience of using this service: People told us they received safe care. People received support to take their medicines safely and as prescribed. Risks to people's well-being and environmental safety were recorded and updated when their circumstances changed.

People's rights to make their own decisions were respected. People were supported to access health services if needed. People's dietary needs were assessed and, where required, people were supported with their meals.

People received caring and compassionate support from the staff. Staff referred to people in a respectful way. People were complimentary about staff and the positive relationships they had with them. Staff respected people's privacy and dignity and people were supported to be as independent as possible.

People received support that met their needs. Staff knew how to support people in the way they preferred. People knew how to complain.

The service was managed by a manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The senior team had a number of quality assurance systems in place and there was a focus on further development. The service worked well with other health and social care professionals.

More information is in the detailed findings below.