Dale Care – Hartlepool, Middlesbrough and Redcar Home Care

People were supported by suitably trained staff. People's needs were assessed before care was provided and were reviewed regularly. Staff received regular supervisions and said they felt supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access health services if needed. Dietary needs were assessed and, where required, people received support with their meals.

People told us staff were kind and caring. Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.

People's care plans were up to date about their individual needs and preferences. People received appropriate support. Complaints were managed appropriately.

The registered manager had a clear vision about the quality of care they wanted to provide. People's feedback was sought and acted upon. Staff were aware of their roles and responsibilities. There were a number of quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.