Dale Care - Newcastle (Extra Care/Homecare)
- Home care
- Dementia care
- Registered since 2023
- Heaton, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
11 months
since the latest rating was published.
31 of 37
rated home care services in Newcastle upon Tyne are rated Good, like this one.
Dale Care - Newcastle (Extra Care/Homecare): inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Hales Group Limited - Newcastle No overall rating, less than 0.1 miles away
- G United Response – North East Supported Living Services Good, 0.1 miles away
- G Springfield Healthcare (Newcastle) Good, 0.4 miles away
- – Amazingly Care Ltd Gateshead Not yet rated, 0.4 miles away
- – Hales Group Limited - North East No overall rating, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 November 2025 (assessment visit 4 September 2025). Quoted under the Open Government Licence.
Date of Assessment: 8 October to 30 October 2025. The inspection took place remotely.
Dale Care Newcastle is a care at home service providing support to older people and younger adults, including people who may live with dementia, mental health, sensory impairment, eating disorder or physical disability needs. It also provides an extra care housing service which can support up to 38 people, at the time of inspection 35 people were living in the extra care scheme. People using this service owned or rented their own flat within a large building, or in a bungalow within the grounds of the main building. Within the care at home service 109 people were receiving homecare and of those 74 people were receiving the regulated activity personal care. Not everyone using the service received personal care. The Care Quality Commission only inspects where people receive personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first rated inspection of the service. A registered manager was in place. The registered manager was registered with the Commission and was legally responsible for ensuring the service was compliant with legal and regulatory requirements.
Staff spoke very positively about working at the service and the people they cared for. Staff knew the care and support needs of people they supported. Care records were in place that reflected the person-centred care provided by staff. People received effective care and were supported to ensure their health care needs were met. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were supported to take risks to improve their quality of life. Systems were in place to protect people and ensure their safety. Medicines were managed safely. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns. The registered manager investigated incidents thoroughly. Staff received training and regular appraisals to maintain high-quality care. Systems were in place to monitor the quality and safety of the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Julie Turner
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dale Care LimitedBrand: Clece Care Services
- Ownership type
- Organisation
- Companies House number
- 02795946 (opens Companies House)
Dale Care Limited runs 5 services, all in the North East. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Dale Care Limited
- G Dale Care - Hartlepool Extra Cares Good. Home care, Hartlepool
- G Dale Care – Hartlepool, Middlesbrough and Redcar Home Care Good. Home care, Hartlepool
- G Dale Care Durham Good. Home care, County Durham
- – Dale Care - Stockton Home Care Not yet rated. Home care, Stockton-on-Tees
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does Dale Care - Newcastle (Extra Care/Homecare) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dale Care - Newcastle (Extra Care/Homecare).
- When was Dale Care - Newcastle (Extra Care/Homecare) last inspected?
- The Care Quality Commission's latest rating for Dale Care - Newcastle (Extra Care/Homecare) was published on 8 November 2025.
- Who runs Dale Care - Newcastle (Extra Care/Homecare)?
- Dale Care - Newcastle (Extra Care/Homecare) is run by Dale Care Limited. It runs 5 services, all in the North East.
- What is Dale Care - Newcastle (Extra Care/Homecare)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 November 2025.
Contact
- Phone
- 0191 429 2344
- Address
- Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 2HL Map (opens Google Maps)
Compare nearby
- – Hales Group Limited - Newcastle No overall rating, less than 0.1 miles away
- G United Response – North East Supported Living Services Good, 0.1 miles away
- G Springfield Healthcare (Newcastle) Good, 0.4 miles away
- – Amazingly Care Ltd Gateshead Not yet rated, 0.4 miles away
- – Hales Group Limited - North East No overall rating, 0.4 miles away