United Response – North East Supported Living Services

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. However, some improvements were required.

Right support: People were supported by staff who focused on people's strengths and promoted what they could do. People could make choices and plan activities they preferred.

Medicines were managed safely. However, some improvements were needed in the records for medicines including handwritten records and when required medicines.

People were encouraged to be part of the community. Staff had a good understanding of people's individual needs and encouraged them to reach their goals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was enough staff to support people in a person-centred way. Some agency staff had been used at times. However, the provider had a robust safe recruitment drive in place to fill vacant posts.

Right care: Staff understood how to protect people from abuse and what they needed to do to report this. Staff followed safe infection prevention practice in people's homes.

Right culture: People were supported by staff who understood best practice in relation to the wide range of strengths and needs people with a learning disability and/or autistic people may have. This meant people received

compassionate and empowering support that was tailored to their needs.

The provider needed to improve record keeping across a number of areas and was going to review quality assurance systems to support this going forward.