Springfield Healthcare (Newcastle)

Most people told us they had a regular staff team supporting them and, at times, new care staff joined the team after completing shadowing sessions. The management team reviewed staffing requirements regularly.

Staff were caring when talking about the people they supported and their comments included, "I enjoy seeing them smile" and "I absolutely love the team I work with and the clients."

Risks to people were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support. People had person-centred care plans which were created from comprehensive assessments of people's needs.

Staff had a positive relationship with the manager and felt able to provide feedback regularly about the service. The quality assurance systems in place allowed for effective monitoring of the service by the manager and provider.

Staff had access to PPE and followed best practice guidance and the provider's policy in relation to infection prevention and control. Staff had received additional training and support during the pandemic to make sure they were confident and capable to deliver care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.