Campbell Court
- Home care
- Dementia care
- Registered since 2023
- South Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
17 months
since the latest rating was published.
12 of 15
rated home care services in South Tyneside are rated Good, like this one.
Campbell Court: inspection record
Rated Good in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Creative Support - Danesfield Good, 0.6 miles away
- – Springfield Healthcare (South Tyneside) Not yet rated, 1 mile away
- RI Home Healthcare Delivery - South Tyneside Requires improvement, 1.2 miles away
- G Hagan Hall Good, 1.3 miles away
- – Magnus Care Ltd No overall rating, 1.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 May 2025 (assessment visit 3 February 2025). Quoted under the Open Government Licence.
Date of assessment: 19, 20 and 27 February 2025. We looked at quality statements in all domains.
The service is an extra care service, which provides personal care for people living in their own apartments within the scheme. We inspected the service as it was previously unrated and there had been concerns raised to us about staffing levels. We found no evidence to support these concerns and the service performed well against the majority of statements we looked at. There were areas for improvement in governance and managing risk assessments, but we were assured of the actions taken by the provider and their plans.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Senior leaders were responsive to feedback. Staff had stepped up well in the planned absence of the registered manager. They contributed to an open, inclusive approach and a supportive culture. Staff were confident and competent in their roles, and had built mutually respectful relationships with people who used the service. The atmosphere was welcoming and vibrant, with people enjoying their own independence as well as opportunities to meet new people and maintain relationships.
Staffing levels were safe. Nighttime staffing levels had recently been reviewed and as a result reduced, but there were clear emergency procedures in place. People we spoke with had no concerns regarding staffing. There was no reliance on agency staff and people experienced a good standard of care continuity. This had a positive impact on the atmosphere and staff morale.
Staff worked well with other health and social care partners to reduce the risks people faced and improve their quality of life. They were due to receive additional support from a regional manager to ensure all aspects of governance and oversight could be maintained whilst the registered manager was away.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Kelly
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Springfield Home Care Services LimitedBrand: Springfield Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03742352 (opens Companies House)
Springfield Home Care Services Limited runs 9 services in England, 5 of them in the North East. 8 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Springfield Home Care Services Limited
- G Pathways to Independance Good. Home care, Hartlepool
- G Springfield Healthcare (Darlington) Good. Home care, Darlington
- G Springfield Healthcare (Hull) Good. Home care, Hull, Yorkshire and the Humber
- G Springfield Healthcare (Leeds & Wakefield) Good. Home care, Leeds, Yorkshire and the Humber
See all 9 services run by Springfield Home Care Services Limited
Getting help from South Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Tyneside Council
- Ask for a care needs assessment
- Phone: 0191 424 6000, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0191 456 2093
- Contact adult social care online
- Support for carers
- Paying for care: South Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Campbell Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Campbell Court.
- When was Campbell Court last inspected?
- The Care Quality Commission's latest rating for Campbell Court was published on 14 May 2025.
- Who runs Campbell Court?
- Campbell Court is run by Springfield Home Care Services Limited. It runs 9 services in England, 5 of them in the North East.
- What is Campbell Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 May 2025.
Contact
- Phone
- 07835 147413
- Address
- Penrith Road, Hebburn, NE31 2RG Map (opens Google Maps)
Compare nearby
- G Creative Support - Danesfield Good, 0.6 miles away
- – Springfield Healthcare (South Tyneside) Not yet rated, 1 mile away
- RI Home Healthcare Delivery - South Tyneside Requires improvement, 1.2 miles away
- G Hagan Hall Good, 1.3 miles away
- – Magnus Care Ltd No overall rating, 1.7 miles away