Magnus Care Ltd

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is our first assessment of the service. We have rated this key question good.

Risks to people's care were safely managed and actions taken. Staff knew about what signs of abuse they needed to report and were confident in doing this or follow whistleblowing procedures. Systems were in place to ensure people were kept safe and protected from the risk of harm and abuse. Incidents and accidents were reported, investigated and lessons learned to reduce risk of re-occurrence. The provider had effective systems in place to safeguard people from the risk of abuse.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is our first assessment of the service. We have rated this key question good.

The registered manager undertook a comprehensive assessment of people’s health, social, communication and broader needs with them and their relatives. They understood people’s needs and worked with social workers and others to put in place the right care.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is our first assessment of the service. We have rated this key question good.

People using the service were treated with kindness, dignity and respect. Staff understood person-centered care and demonstrated how people were given choice and control in their lives.

Responsive – this means we looked for evidence that the provider met people’s needs. This is our first assessment of the service. We have rated this key question good.

The registered manager understood people’s needs and worked well with staff and others to ensure people received a joined-up approach to care. They advocated well for people to ensure they received the right support and advice when needed when their needs changed. People and relatives, we spoke with felt the registered manager and staff listened to their views and took them on board.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is our first assessment of the service. We have rated this key question good.

The registered manager and nominated individual led the service with passion and commitment to the ethos of person-centred care. They had developed a culture which was open, inclusive and proactive when it came to anticipating challenges and finding positive solutions. People, relatives, external professionals and staff had confidence in the leadership of the service