ProAce Healthcare Services Ltd
- Home care
- Dementia care
- Registered since 2022
- Wallsend, North Tyneside, North East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
22 months
since the latest rating was published.
85%
of rated home care services in North Tyneside are Good or Outstanding (95% across the North East, 88% across England).
ProAce Healthcare Services Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: St Anne's Community Services - North Tyneside DCA (Good, less than 0.1 miles away) and St Anthony of Padua Care Services (Outstanding, 1.4 miles away).
Nearest home care services:
- RI KML Kare Requires improvement, less than 0.1 miles away
- G St Anne's Community Services - North Tyneside DCA Good, less than 0.1 miles away
- RI Unisus Group Limited Requires improvement, 0.3 miles away
- – Magnus Care Ltd No overall rating, 0.3 miles away
- RI Home Healthcare Delivery - South Tyneside Requires improvement, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 December 2024 (assessment visit 14 November 2024). Quoted under the Open Government Licence.
Date of Assessment: 4 to 12 December 2024. The service is a care at home service providing support to older people, younger adults living with dementia, mental health conditions and physical disabilities. At the time of assessment there were 70 people receiving the regulated activity. This was the first rated inspection of the service. Staff spoke positively about working at the service and the people they cared for. People received effective care that met their needs. They were treated with kindness and compassion. Staff protected their privacy and dignity. Processes were in place to assess risks associated with people’s care and their home environment. People were protected and kept safe. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff knew people’s needs, however care plans required further detail of people’s preferences, mental capacity and communication needs to help ensure all staff provided person-centred care. Staff managed medicines well and involved people in planning any changes. Mostly effective systems were in place to monitor the quality and safety of the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment of this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service management and leadership were consistent. Leaders and the culture they created supported the delivery of high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Priscilla Karumazondo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Shared Lives, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 13261656 (opens Companies House)
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does ProAce Healthcare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for ProAce Healthcare Services Ltd.
- When was ProAce Healthcare Services Ltd last inspected?
- The Care Quality Commission's latest rating for ProAce Healthcare Services Ltd was published on 17 December 2024.
- Who runs ProAce Healthcare Services Ltd?
- ProAce Healthcare Services Ltd is run by ProAce Healthcare Services Limited.
- What is ProAce Healthcare Services Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 0191 500 9780
- Address
- The Town Hall Business & Conference Centre, High Street East, Wallsend, NE28 7AT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: St Anne's Community Services - North Tyneside DCA (Good, less than 0.1 miles away) and St Anthony of Padua Care Services (Outstanding, 1.4 miles away).
Nearest home care services:
- RI KML Kare Requires improvement, less than 0.1 miles away
- G St Anne's Community Services - North Tyneside DCA Good, less than 0.1 miles away
- RI Unisus Group Limited Requires improvement, 0.3 miles away
- – Magnus Care Ltd No overall rating, 0.3 miles away
- RI Home Healthcare Delivery - South Tyneside Requires improvement, 1.1 miles away