St Anthony of Padua Care Services

Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of the service and what we found We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support People were supported by extremelly warm, compassionate, and dedicated staff. Staff encouraged people to be fully involved with the local community wherever possible. The provider ensured any risks to people's safety and welfare were assessed and mitigated effectively. Medicines were well managed. We did make some suggestions to enhance processes which were acted on immediately.

The provider collaborated extremely well with external agencies, health and social work professionals, relatives, and people to ensure people's needs were met. People experienced excellent outcomes because of this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People received a very high quality of care from a dedicated and forward thinking, well-trained staff and management team. People felt safe and protected from abuse. Staff understood how to encourage and promote independence. The provider had several schemes in place to support this, including a movement/dance project in people's homes.

Right culture The ethos and culture of the service focussed on people being firmly placed at the heart of the service. People, their relatives, and staff were extremely complimentary about the service and the management

team. The management team were extremely forward thinking and truly embedded a holistic and community-based approach to providing care to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk