Unisus Group Limited
- Home care
- Dementia care
- Registered since 2018
- Wallsend, North Tyneside, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
6 months
since the latest rating was published.
4 of 26
rated home care services in North Tyneside are rated Requires improvement, like this one.
Unisus Group Limited: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: St Anne's Community Services - North Tyneside DCA (Good, 0.3 miles away) and St Anthony of Padua Care Services (Outstanding, 1.1 miles away).
Nearest home care services:
- – Magnus Care Ltd No overall rating, 0.1 miles away
- RI KML Kare Requires improvement, 0.3 miles away
- – ProAce Healthcare Services Ltd No overall rating, 0.3 miles away
- G St Anne's Community Services - North Tyneside DCA Good, 0.3 miles away
- O St Anthony of Padua Care Services Outstanding, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 April 2026 (assessment visit 8 March 2026). Quoted under the Open Government Licence.
Date of assessment: 9 March to 28 March 2026. This assessment was carried out remotely and we did not visit the office. Unisus Group Limited is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of our assessment there were 67 people receiving support with personal care. CQC only inspects where people receive personal care. The assessment was carried out due to the length of time since the last assessment.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The service was supporting people with a learning disability/autism, therefore we have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider did not always deliver care in line with those standards.
Although the provider had processes in place to monitor the quality of the service and identify concerns, people’s experiences did not always reflect these systems. This indicated that quality monitoring arrangements were not consistently effective in identifying or addressing issues that mattered most to people using the service.
The provider did not ensure that people felt safe whilst receiving their care and support. Continuity of care had a significant impact on people’s experiences of the service. Many people and relatives raised concerns about staffing consistency, reporting a high number of different carers attending visits. In contrast, where small, consistent teams were in place, care was described much more positively.
The provider did not always ensure staff attending care calls had received appropriate training or had a sufficient understanding of people’s individual needs. Training records showed that required training had not been undertaken by all staff. As a result, the quality and consistency of care varied, and some people were supported by staff who were not always adequately prepared to meet their specific requirements.
People’s needs were assessed prior to them receiving a service. This information was used to ensure people received person centred care and support which was documented in their care plan. Assessments were in place to minimise risks and ensure people received appropriate care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Medicines were managed safely. Staff completed medicines administration training and were assessed as competent before supporting people with their medicines. This helped ensure medicines were administered safely and in line with people’s needs.
The service worked in partnership with relevant health and social care professionals to support people’s needs. Information was shared appropriately to help ensure care was coordinated and responsive.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach the legal regulation in relation to Regulation 12, Safe Care and Treatment. The provider did not always ensure persons providing care had the necessary skills, competence and experience to do so safely.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were variable, which was reflected in the mixed feedback we received.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to Regulation 9, Person-centred care. The provider did not ensure people received person centred care which reflected their preferences and met their needs.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good.At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal Regulation 17, Good governance. The provider failed to ensure robust governance procedures were in place.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal Regulation 17, Good governance. The provider failed to ensure there were effective processes in place to monitor the quality of the service and identify concerns.
Questions to ask the service
- Safe was rated Requires improvement on 29 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 29 April 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 29 April 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 29 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Clare Furness
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 October 2019. Latest assessment published 29 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Unisus Group Limited
- Ownership type
- Organisation
- Companies House number
- 10762096 (opens Companies House)
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Unisus Group Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Unisus Group Limited.
- When was Unisus Group Limited last inspected?
- The Care Quality Commission's latest rating for Unisus Group Limited was published on 29 April 2026.
- Who runs Unisus Group Limited?
- Unisus Group Limited is run by Unisus Group Limited.
- What is Unisus Group Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 April 2026.
Contact
- Phone
- 0191 908 9384
- Address
- 2 Buddle Street, Wallsend, NE28 6EH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: St Anne's Community Services - North Tyneside DCA (Good, 0.3 miles away) and St Anthony of Padua Care Services (Outstanding, 1.1 miles away).
Nearest home care services:
- – Magnus Care Ltd No overall rating, 0.1 miles away
- RI KML Kare Requires improvement, 0.3 miles away
- – ProAce Healthcare Services Ltd No overall rating, 0.3 miles away
- G St Anne's Community Services - North Tyneside DCA Good, 0.3 miles away
- O St Anthony of Padua Care Services Outstanding, 1.1 miles away