St Anne's Community Services - North Tyneside DCA

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care ● Staff took the time to get to know people. They knew the best ways to encourage people to be independent and how to proactively support them. Staff celebrated people's achievements and independence. ● Staff understood people' needs in detail. There were person-centred plans in place to help new staff and external professionals gain a comprehensive understanding of people. The provider was actively reviewing and improving these plans regularly. ● Staff worked proactively and promptly with external professionals to keep people safe. They sought and followed advice when it was needed. They tried new approaches and if they didn't work, tried another approach.

Right culture ● The culture of the service was focussed on keeping people safe and ensuring they could lead fulfilled lives. The oversight of good practice had not always been effective – the provider had identified this and taken steps to make improvements prior to our inspection visit. Some audits and quality checks/visits had not

always happened as planned but staff had consistently provided high levels of care to people. Staff had worked hard as a team to ensure any shortfalls in auditing and oversight had not had an impact on people's care or the outcomes they achieved. ● People and their relatives were involved in decisions about their care and how the service was run.