Springfield Healthcare (Hull)

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service was effective. People were supported to receive care in a person-centred manner and this was reflected in care planning. Staff acknowledged, and respected people's needs and choices. Staff were effectively trained in topics relevant to their role. Staff understood the importance of working with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was caring. People received individualised care and were supported by staff that were kind, caring and compassionate. Staff valued people as individuals and had formed caring supportive relationships with them. Staff knew how people preferred their care and support to be provided. People were placed at the centre of the service and were consulted on every level.

Respect for privacy and dignity was at the heart of the culture and values of the service. Activities were promoted at an organisational level and staff worked tirelessly to prevent social isolation.

The service was responsive. People had personalised care plans that promoted independence. Staff identified people's information and communication needs. People and relatives knew how to make a complaint and felt confident they would be listened to.

The service was well-led. Systems had been developed to review how the service was managed and to review the quality of the care provision. The registered manager understood the importance of gaining

people's views about the quality of the service.