HICA Homecare - Hull

Care and support was tailored to people's need as most staff knew people well. There were some shortfalls within care records to identify peoples assessed needs. We made a recommendation about updating people's assessed needs on the new electronic care planning system.

Robust recruitment processes were followed. People were actively involved in the recruitment process to ensure the right staff were being employed.

The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.

Medicine systems were in place, however there was no 'as and when required' medicine guidance to support staff with administration. We made a recommendation to implement PRN protocols to support staff with decision making when 'as and when required' medicines were needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff told us the management team were approachable and they felt appreciated by their manager and the wider organisation. Staff recognition rewarded staff throughout the year.

Processes to assess and check the quality and safety of the service were completed. The registered manager and operations manager carried out audits and quality monitoring reports. These identified areas of the service that required improvement and these actions were carried out.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: Model of care and setting maximises people's choice, control and independence Right care: Care is person-centred and promotes people's dignity, privacy and human rights Right culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives