Verified Care Ltd

Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.

People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People confirmed staff were caring and kind. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

Care records were person-centred and described their individual care needs as well as what they could do for themselves to promote their independence. Reviews of people's care took place regularly and as their needs changed. Staff worked with relevant health and social care professionals to maintain people's health and wellbeing.

The provider had a complaints policy in place. This was provided to people in a format that met their needs. Issues raised were investigated and the outcome was shared with the complainant. outcome. This information was used to improve the service.

End of life care was still being developed. The registered manager confirmed assistance with personal care would be provided as part of their end of life care, but more training was required to make sure staff were able to deliver more specialised care.

Quality assurance checks, audits and spot checks of the staff's practice were undertaken. Action was taken if issues were found. Data security was maintained.