Creative Support - Danesfield

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism, to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People said they felt safe. The provider had safeguarding policies and procedures in place and records confirmed this process was followed. People told us there were enough staff to look after them. A robust recruitment process was in place. Care plans included individual risk assessments, which were regularly reviewed to keep people safe and to encourage and support people's independence. People's medication was managed safely

The provider worked closely with various healthcare professionals. People also had access to healthcare services such as GPs, dieticians and dentists.

Staff received support from the registered manager and team leader via supervision meetings and team meetings. Staff also had access to training which supported them in their role.

People were supported to maintain a healthy diet and people told us staff encouraged them to choose healthy options when they were supported with their grocery shopping. The service was very clean and well furnished. People had their own self-contained apartments which were well decorated and were very personal to the person living there. People also had access to communal areas within the service where they could sit and chat or watch TV with their friends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and their relatives (where possible) were involved in the creation of care plans. Care plans were reviewed and updated on a monthly basis or sooner if people's needs changed.

People were encouraged to provide feedback of their experience via regular tenant's meetings. Relatives meetings were also held to allow for the provider to share updates and listen to any feedback relatives wished to provide.

People were encouraged to live their lives as independently as possible and staff supported people to achieve this.

People, staff, and relatives spoke for the majority in positive terms, about the registered manager and team leader. Staff said the registered manager and team leader were both supportive and approachable.