Excellence Home Care

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The person's care needs were assessed, and a detailed person-centred care plan was in place to meet the person's needs. Care was delivered by a staff member who knew the person very well, promoted their independence and understood how to support them. Where risks of potential harm had been identified, risk assessments were in place that recorded actions staff could take to reduce the potential for harm.

Appropriate checks were completed prior to staff being employed to work at the service. Staff had a robust induction in to the service and there were procedures for their on-going supervision, training and development. The staff member supporting the person had appropriate training.

Staff had been trained in medicines administration and there were policies and procedures in place to manage these safely, however this was not a current need in the service. Staff adhered to Covid-19 procedures. Staff had training in infection prevention and control to safely support the person.

The person told us they received a caring service and staff respected them as an individual and supported them with dignity. They told us having a consistent staff member meant they had built a good relationship. The staff member supported them to maintain friendships and access the local community.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person told us they had no concerns about the service but knew how to raise any issues and felt these would be addressed. They had been asked for their feedback on the service and felt they could influence the care they received. The quality and assurance systems in place allowed for effective monitoring of the service by the nominated individual and there were plans to develop these as the service grew.

The service only employed two staff currently alongside the nominated individual, who managed and delivered the service. They all told us the service's aim was to integrate with, and support, the local

community. The service valued respect and equality.