The Integration Trust Limited

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with a high level of dignity and respect. People were given opportunities to be truly involved in all aspects of their daily life and staff provided support patiently to ensure they were given the time and space for this.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were able to maintain strong family links and relatives told us they felt their loved ones were safe and extremely well supported.

People's care was developed around their wishes, preferences and goals. Support plans contained a very

high level of detail which meant staff knew exactly how best to support each person. Each person was truly recognised as an individual and supported in that way. Staff knew the people they supported very well and understood they had very different personalities. People were involved in a wide variety of activities, outings and holidays all of which were carefully chosen to suit each person's preferences.

Staff were encouraged to develop their knowledge and skills and felt supported and valued.

Medicines were managed safely. There were systems and processes in place to help protect people from the risk of abuse. There were always enough staff on duty to meet people's needs. Safe recruitment procedures were in place, however, these were rarely needed as there was a very long-standing staff team who had supported the people using the service for many years.

People were supported to have a healthy diet. Specialist advice and input was always sought if there were any concerns about a person's weight and food was prepared in a way that met any specific needs people had in this area. People were supported to have access to a range of healthcare professionals to ensure they remained healthy.

A range of audits and checks were carried out to monitor the quality and safety of the service. Action was taken if any issues or concerns were identified.