Bush & Company Rehabilitation Limited

The provider used information from safeguarding incidents, complaints and accidents to learn and prevent reoccurrences.

People received food and drink that met their needs and preferences. People received their prescribed medicines.

People's risks were assessed, and staff had the information they required to mitigate theses known risks. People's risk assessments and care plans were reviewed regularly or as their needs changed.

The provider supported people to employ their staff teams to match their family culture and lifestyles. They followed safe recruitment practices to ensure staff were of good character. Staff received induction, training and supervision to carry out their roles and meet people's specific needs. Staff training was adapted to meet staff training needs.

People were protected from harm and abuse as staff received training in safeguarding. The provider reported and investigated concerns.

Staff identified when people were unwell and referred them to healthcare professionals promptly. People were supported to co-ordinate and access healthcare appointments when they needed them.

People were cared for by staff that knew them well, who knew their needs and preferences. People's privacy and dignity was respected, and people were supported to be independent. People and their relatives were involved in their care planning and reviews.

People and relatives knew how to make a formal complaint. The provider's complaints policy had been followed and complaints had been resolved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk