DarSarno Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Medicines were managed safely, and people received their medicines when they needed them. Staff were trained in medicine administration and regularly monitored for competence.

Staff were recruited safely and received regular training, support and supervision by the management team.

Staff worked in partnership with other healthcare professionals and ensured people had timely access to healthcare when they needed it. The provider had implemented an innovative approach to ensure a smooth transition between services.

People were supported where needed with enough food and drink. Choices and preferences around food were recorded. Specialist dietary requirements were well communicated and supported.

There was a positive culture and care was person centred with people's choices and preferences assessed and planned in to care. End of life decisions were recorded appropriately and accessible to emergency healthcare teams.

Staff were kind, caring and respected privacy and dignity. People were encouraged to be as independent as possible. Staff were respectful of people's and their family's homes and personal space.

People knew how to make a complaint and complaints were managed in line with the providers policy and procedure.

Regular audits and subscriptions to professional support ensured that the provider maintained their

knowledge and effective oversight of the safety and quality of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk