Sincerity Health Care Ltd

Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people's needs. Staff received training to enable them to carry out their roles effectively. Staff were happy working for the service and felt supported by the registered manager and colleagues.

Care records contained extensive, clear information covering all aspects of people's individualised care and support. Risk assessments were comprehensive although sometimes care plans contained conflicting information when people's needs had changed. The registered manager assured us they would address this immediately. Information about people was written in a respectful and personalised way.

People and their relatives were involved in the planning and delivery of their care, and were asked for feedback which was acted upon when appropriate. Staff were encouraged to share their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff at the service worked with health and social care professionals to ensure good outcomes for people.

There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence. It wasn't always clear what action had been taken in relation to complaints. The registered manager assured us they would ensure comprehensive records were kept in relation to all complaints.