Bluebird Care (Sevenoaks)

People were protected from abuse and avoidable harm and risks to people were managed. The management team promoted an open culture to encourage staff to raise any concerns. People's medicines were well managed.

People's needs were assessed, monitored and reviewed to ensure their needs were met. People were supported by competent, knowledgeable and well-trained staff. Staff were supported by the management team.

The service was well-led. The management team carried out the appropriate checks to ensure that the quality of the service was continuously reviewed, improved and evolved to meet people's changing needs. The provider promoted an open culture and was a visible presence in the service, staff felt supported by the management team, they felt listened to and valued.

Where required, people were supported to ensure their dietary needs and preferences were met. Staff worked closely with occupational therapists and other agencies to assess people's needs and ensure people were supported with their changing needs.

People and their relatives told us their choices and decisions were listened to and they were in control of their support. On a day to day basis people directed their care. People and their relatives told us they were asked how they liked things to be done. People said staff treated them with dignity and their privacy was respected. People were supported to be as independent as possible.

People gave us positive feedback about their care and support. They told us, "The carers have been coming for around two to three years. They're really nice people I can't fault them" and "Everything is well managed."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.