Bluebird Care (Lewisham & Southwark)

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service:

We received universally positive feedback from people and their relatives. People spoke warmly of the staff and described positive outcomes as a result of the support being provided.

People using the service received safe care from well trained staff. Risk assessments and care plans had been completed in detail and were clear, straightforward to use and regularly updated. People told us they felt very safe. Medicines were being managed well and staff followed good infection control practices.

People were supported to be independent and make choices. Staff supported people in the least restrictive ways possible and promoted their privacy and dignity. People had continuity of care from punctual staff who knew them well.

People had good relationships with their care workers and the management team. They told us that the office staff were approachable, responsive and could be relied upon.

There was a positive culture of person-centred, high quality care throughout the organisation. All of the records we saw had been completed in clear, meaningful detail and were up to date.

The provider communicated clearly with other services and health and social care professionals when required.