Greenwrite Healthcare
Home care, Southwark
Requires improvement
Rated on
Rating from the Care Quality Commission.
Greenwrite Healthcare: inspection record
Rated Requires improvement in July 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2019. Rated Requires improvement in 2019, 2020 and 2021, then Inadequate in 2021 and 2022, then Requires improvement in July 2026.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published 3 months ago.
How it compares locally
- One of 9 Requires improvement home care services in Southwark, out of 25 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 31 July 2026 (assessment visit 30 April 2026). Quoted under the Open Government Licence.
Date of Inspection: 5 May 2026 – 30 May 2026. Greenwrite Healthcare Limited is a care at home service providing support to adults under 65 years, adults over 65 years, people living with dementia, mental health conditions and physical disabilities. At the time of the assessment, there were 2 people using the service.
A site visit took place on 5 May 2026. A further virtual meeting was held on 20 May 2026 to discuss findings with the management team.
Read the full summary
The service was previously in breach of legal regulations in relation to safe care and treatment, fit and proper persons employed and good governance. While improvements have been made and the service was no longer in breach of fit and proper persons employed. The service was still in breach of the legal regulation relating to safe care and treatment and good governance. We also identified additional breach of legislation in relation to safeguarding service users from abuse and improper treatment.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
At this inspection, the service has been rated requires improvement.
The inspection was carried out by 2 inspectors.
The service had enough staff employed to keep people safe. Pre-employment checks were carried out to ensure recruitment was safe. Staff had received inductions and relevant training to support people safely.
People had care plans and risk assessments in place; however, we found some risk assessments did not contain sufficient information for staff to keep people safe from the risk of avoidable harm. The service had a range of policies and procedures in place for staff to follow to work towards keeping people safe and keeping the service running smoothly.
The service had audits in place; however, audits did not pick up on some of the issues found at the inspection with people’s Medicines Administration Records (MAR), and assessments. Staff told us they were happy with the management team, and with working at the service. They told us they were supported by the registered manager.
Staff told us they were happy with the management team, and with working at the service. They told us they were supported by the registered manager.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and safeguarding people from the risk of abuse and improper treatment
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection, this key question was not assessed. At this inspection, this key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection, this key question was not assessed. At this inspection, this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection, this key question was not assessed.
At this inspection, this key question has been rated requires improvement. This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 31 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 31 July 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 31 July 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 31 July 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | Floor GF, Office C, 35A Astbury Road, London, SE15 2NL |
|---|---|
| Neighbourhood | Peckham, Southwark |
| Phone | 020 7407 4782 |
| Website | www.greenwrite.net |
| Registered manager | Veronica Mabau Basikini |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 4 November 2022 (opens the Care Quality Commission website) Latest assessment published 31 July 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Greenwrite Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 9730004 (opens Companies House) |
Nearest alternatives
- – First Connect Healthcare Ltd Home care, 0.3 miles awayNot yet rated
- – Profad Care Services Southwark Branch Home care, 0.3 miles awayNot yet rated
- G Oasis Care and Training Agency (OCTA) Home care, 0.6 miles awayGood
- G Inspire Care professionals Services Home care, 0.6 miles awayGood
- – Admire Care Services Ltd Home care, 0.7 miles awayNot yet rated
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Greenwrite Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Greenwrite Healthcare.
- When was Greenwrite Healthcare last inspected?
- The Care Quality Commission's latest rating for Greenwrite Healthcare was published on 31 July 2026.
- Who runs Greenwrite Healthcare?
- Greenwrite Healthcare is run by Greenwrite Healthcare Limited.
- What is Greenwrite Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 July 2026.