Inspire Care professionals Services

People's experience of using the service and what we found

Right support: Model of care and setting maximises people's choices, control and independence People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right care: Care is person-centred and promotes people's dignity, privacy and human rights

Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The provider completed checks to ensure suitable staff were employed at the service. Checks included suitable conduct in previous social care employment and workers right to reside or work in the UK.

Care workers spoke of being supported by the registered manager. The provider had a range of quality assurance audits and checks to monitor how care was being provided. The registered manager is actively involved in delivering care and sees the people being cared for regularly.

New care workers receive and induction and are introduced to people before they begin to deliver care.

Processes were in place to ensure safe management of medicines. Risk assessments were in place to guide staff on how to care for people safely. There were systems in place for reporting incidents if required. Preventative measures and lessons learned were suitably documented.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We have made a recommendation about documenting equality and diversity in care plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk