DDLTAC(UK) - LONDON
Home care, Southwark
Requires improvement
Rated on
Rating from the Care Quality Commission.
DDLTAC(UK) - LONDON: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019, then Requires improvement in August 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 2 months ago.
How it compares locally
- One of 9 Requires improvement home care services in Southwark, out of 25 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 August 2026 (assessment visit 6 May 2026). Quoted under the Open Government Licence.
DDLTAC(UK) – LONDON is a home care service providing personal care to older people and younger adults and people living with dementia, sensory impairment and mental health needs. At the time of our assessment, 1 person was using the service.
We assessed the service from 6 May 2026 to 1 July 2026.
Read the full summary
We carried out the assessment due to the time elapsed since our last assessment.
At this assessment we found the provider was in breach of legal regulation in relation to safe care and treatment, good governance, staffing and fit and proper persons employed. The service has been rated requires improvement.
The person had not always received safe care and support, and their care had not always been planned in a sufficiently person-centred way. We identified issues with needs and risk assessments and care plans, safeguarding processes, staff training, recruitment processes, record keeping and quality assurance. These issues had put the person at risk of potential harm. However, we found no evidence the person had been harmed.
The person was protected from infections, they received their medicines as prescribed, they were involved in planning and making decisions about their care and support and they were supported by staff who were caring, friendly and kind and treated them with respect and dignity.
The person felt comfortable to raise concerns and share feedback and was confident they would be listened to and appropriate action would be taken.
Leaders were inclusive and open and honest, and the service had a supportive culture that promoted staff wellbeing.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, staffing and fit and proper persons employed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the provider did not ensure the effectiveness of people’s care and support was consistent.
The service was in breach of legal regulation in relation to good governance.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained to requires improvement.
This meant the provider did not ensure people’s needs would always be met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 10 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 10 August 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 10 August 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 10 August 2026. Ask about changes in management and what has changed since the report.
Contact and registration details
| Address | 161 Sumner Road, London, SE15 6JL |
|---|---|
| Neighbourhood | Peckham, Southwark |
| Phone | 020 7252 7402 |
| Website | www.daughtersofdivinelove.org.uk |
| Registered manager | Magdalene Ubogu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 10 January 2019 (opens the Care Quality Commission website) Latest assessment published 10 August 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Daughters of Divine Love Training and Assessment Centre (UK) |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06813724 (opens Companies House) |
| Charity number | 1146021 |
Nearest alternatives
- RI Starline 2000 Home care, 0.1 miles awayRequires improvement
- – Studio 1d, 3-5 Latona Road Latona Road, London, England, SE15 6RX Home care, 0.3 miles awayNot yet rated
- – Crystal Healthcare and Training Limited Home care, 0.3 miles awayNot yet rated
- G Humanity Care and Support Services Home care, 0.4 miles awayGood
- G Inspire Care professionals Services Home care, 0.5 miles awayGood
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does DDLTAC(UK) - LONDON provide nursing care?
- The Care Quality Commission's register does not list nursing care for DDLTAC(UK) - LONDON.
- When was DDLTAC(UK) - LONDON last inspected?
- The Care Quality Commission's latest rating for DDLTAC(UK) - LONDON was published on 10 August 2026.
- Who runs DDLTAC(UK) - LONDON?
- DDLTAC(UK) - LONDON is run by Daughters of Divine Love Training and Assessment Centre (UK).
- What is DDLTAC(UK) - LONDON's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 August 2026.