Optimal Homecare Services

People's experience of using this service: People felt safe and were happy with care staff. Care staff knew how to recognise and report potential abuse. Risk was considered in relation to equipment, environment, and any other specific need, and supported with person focused risk assessments.

People received support from a consistent staff team who arrived on time and stayed for the required duration of the call. Recruitment checks were robust. Staff had medication training and followed the principles of good infection control.

The registered manager provided clear leadership based on reflection and of accepting nothing less than the best. Care staff received regular training and practice updates and were subject to regular competency checks. All staff told us how much they felt part of a team. All people and staff told us communication was excellent.

Staff understood the importance of obtaining consent and people told us they always had choices. People were supported with nutrition and accessing health services if needed.

People were very happy with care staff and spoke highly of them. People were properly assessed and their needs and wishes were reviewed regularly, and privacy and dignity was promoted along with independence.

The service had received no complaints but people knew who to contact and care staff felt able to raise any issues.

Optimal Homecare Services had a strong focus on the best outcomes for both people and staff. The values of the registered manager showed high expectations and the views of all were considered and responded to. Although the documented quality assurance measures were limited, the registered manager had daily updates and was constantly reviewing service provision. They acknowledged they needed to develop some impartial monitoring and showed us the plans they had put in place.

Everyone we spoke with recommended the service and said nothing could be done better.