Presious Healthcare Ltd

People using this service benefitted from a good, safe, effective, caring, responsive and well-led service. People and their relatives consistently told us how they were treated with kindness, compassion and respect. Feedback about the staff and the management team was consistently positive. One person told us, "[My relative] has never been happier." Another person told us that staff regularly went over and above and stated, "My care plan says the staff should be with me for 30 minutes, but they often stay longer if they need to get things done."

People's choices about how their care and support should be delivered was recorded in care plans and their care was delivered by a staff team who embodied the values of the organisation and considered 'caring' to be the most important value. People are given the opportunity to express their views and are involved in the planning of their care and support.

People received care that is responsive to their needs. Staff know and understand the people using the service. Confidence in the staff and management team is consistently high. A relative told us "I don't worry about [my relative] in that respect these days, they always get in contact with me and don't over react; there is always a measured approach to things."

The provider had a clear vision and strong values, this was embedded in the team by leaders who are visible, approachable and who lead by example. The staff team are motivated and enthusiastic about working for the organisation. We were consistently told by the staff that they were supported by managers who were always available when they needed support and advice.

More information in Detailed Findings below