Carecircle Healthcare Ltd

Stardust Healthcare Limited is registered to provide personal care to people living in their own home. On the day of the inspection, 12 people were receiving support.

People received support that was safe and care staff knew how to keep them safe. Appropriate care staff were recruited to support people safely and where medicines were administered this was done as it was prescribed. There were sufficient care staff to support people and risks to people were identified and reviewed. Care staff were trained to know how to follow infection control processes with access to personal protective equipment. Where accidents or incidents happened, trends were monitored. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff had access to an induction process which ensured they knew how to support people. Where people needed support to access healthcare, care staff supported people where required. People decided what they had to eat and drink. People received support that was caring and kind. People's privacy, dignity and independence was promoted. People received support that was responsive to their needs. Assessments and care plans identified people's support needs and how they would be met. Reviews were carried out to ensure where people's support needs changed care staff could be made aware. The provider had a complaints process in place which people used to share any concerns they had. The service was not always well led. While the registered manager and care staff knowledge and understanding had improved since the last inspection we found further training was still needed in some areas as to how people were supported.