Bluebird Care Sefton

People's experience of using this service: People continued to receive a consistently good service and felt safe with the support they received from the staff. The staff team were well-trained and in sufficient numbers to meet people's needs.

People supported by the service told us that staff were reliable, caring and professional in their approach to their work. They spoke positively about the quality of service provided. One relative told us, "The agency are excellent all round. Staff are genuinely caring." Another person told us, " I would rate them as very good, a 10 out of 10. They often go the extra mile to make sure I'm okay."

The provider assessed people's needs to help ensure they received appropriate care. Care plans covered a range of areas including the support people needed with their medicines, nutrition and healthcare.

People's care and support had been planned in partnership with them and they felt consulted and listened to about how their care would be delivered.

Risks to people were assessed and mitigated. When incidents took place, the provider reflected on events to help reduce the risk of reoccurrence.

People were safeguarded against the risks of abuse and harm.

We made a recommendation to check that the service was using the latest good practice in reporting safeguarding concerns.

The service had introduced new IT systems to ensure the reliability and quality of the service provided. People told us they had never had a missed call and very few late calls, and even with these the office rang to confirm staff were on the way.

The service worked in partnership with healthcare professionals and families to ensure people's health care needs were met.

Staff had access to training which was appropriate to their role. Staffing levels were continuously reviewed to ensure there were enough staff to provide a flexible and responsive care.

The service was well-organised and there was a clear staffing structure.

The registered provider and the registered manager used a variety of methods to assess and monitor the quality of the service.