Helping Hands Weston Super Mare
- Home care
- Dementia care
- Registered since 2017
- Weston-super-Mare, North Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
23 of 25
rated home care services in North Somerset are rated Good, like this one.
Helping Hands Weston Super Mare: inspection record
Rated Good in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Compassionate Home Care Office Not yet rated, less than 0.1 miles away
- – Moorlander Assistance Ltd Not yet rated, 0.2 miles away
- – Promised Care Ltd (North Somerset Council) Not yet rated, 0.2 miles away
- G Shaw Care SW Limited Good, 0.5 miles away
- – Surround Support Limited Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 28 March 2023. Quoted under the Open Government Licence.
Helping Hands is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 45 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were safe because there were systems in place to protect them from abuse and staff received training to know how to identify and report concerns. There were sufficient staff to meet people's care needs and safe recruitment processes in place. People were supported safely with their medicines. We did receive some mixed feedback about consistency of staff and whether people knew in advance who was supporting them.
Read the rest of CQC's summary
Staff were trained and supported in their roles and told us they felt valued and listened to. Staff worked with other health and social care professionals when required to ensure people's needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and built positive relationships with people they supported. People's independence was encouraged, and they were treated with dignity and respect.
People received person centred care which recognised them as individuals with their own unique needs. Care was reviewed regularly to ensure it remained up to date. People received information about how to make a formal complaint and there were procedures in place to manage these.
The service was well led. There was a registered manager in place supported by a care coordinator. Communication with staff was good. Staff told us they were able to get hold of senior staff when needed. People's views were sought and taken into consideration in the running of the service. There were systems in place to monitor the quality and safety of the service.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 21 of them in the South West. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from North Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Somerset Council
- Ask for a care needs assessment
- Phone: 01275 888 801, Monday to Friday, 8am to 6pm
- Contact adult social care online
- Support for carers
- Paying for care: North Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Weston Super Mare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Weston Super Mare.
- When was Helping Hands Weston Super Mare last inspected?
- The Care Quality Commission's latest rating for Helping Hands Weston Super Mare was published on 28 March 2023.
- Who runs Helping Hands Weston Super Mare?
- Helping Hands Weston Super Mare is run by Midshires Care Limited. It runs 151 services in England, 21 of them in the South West.
- What is Helping Hands Weston Super Mare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 March 2023.
Contact
- Phone
- 01934 315212
- Address
- 55A Oxford Street, Weston Super Mare, BS23 1TR Map (opens Google Maps)
Compare nearby
- – Compassionate Home Care Office Not yet rated, less than 0.1 miles away
- – Moorlander Assistance Ltd Not yet rated, 0.2 miles away
- – Promised Care Ltd (North Somerset Council) Not yet rated, 0.2 miles away
- G Shaw Care SW Limited Good, 0.5 miles away
- – Surround Support Limited Not yet rated, 0.8 miles away