Choice Support and Care Services Ltd

Assessments were completed on people's health and care needs and these were kept under review. Staff were trained in areas relevant to people's needs. Care staff helped with people's meals and drinks and knew people's dietary requirements when this was needed. The involvement of other health and social care professionals in people's care helped to promote people's health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care staff provided a caring service and respected people's privacy, dignity and diversity. People were supported in their independence. People were involved in their care decisions.

Care staff knew people well and understood their needs and supported their choices. People's communication needs were assessed and any methods to help with communication were identified. People were supported to be active and involved in their local communities. A complaints process was in place should a person wish to raise any concerns.

Governance policies and procedures were in place; some required updates which the registered manager was completing. Checks were made on the quality and safety of services. The management team were approachable and communicated with people, relatives and other professionals involved in people's care regularly. People and care staff were involved and engaged with the service.