Fortis Care North London

Fortis Care North London provide supported living services including personal care and support to people with a learning disability, autistic spectrum disorder or a mental health condition. At the time of our inspection four people were receiving a personal care service.

Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support ● The service was caring. People were respected and valued as individuals. ● People's wellbeing was improved by person-centred activity planning. ● People's needs were assessed, and detailed care plans and risk assessments were in place to help staff support people in line with their preferences. ● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care ● The service has taken steps to meet people's information and communication needs and demonstrated respect for people's diverse needs and human rights. ● Risks to people's care were assessed and actions put in place to manage them. Positive risk taking was encouraged and supported by staff; relevant risk assessments and plans were in place. ● Medication was managed in a safe way. There were checks in place to ensure this was done safely. ● The management team were aware of their safeguarding responsibilities; appropriate referrals had been made when required. Staff's knowledge and competence in this area was assessed regularly.