Proper Care (Cornwall) Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The services recruitment processes were safe and staff had received appropriate training to enable them to meet people support needs. One person told us, "The carers are very good, they know what to do and they do everything I need".

The service was experiencing some staffing challenges and there was an ongoing recruitment campaign. The registered and deputy managers were regularly completing care visits. Rotas showed the service had enough staff to provide planned care visits and the registered manger told us the service only took on new packages of care when they had sufficient staff available.

People knew when to expect staff to arrive and the service's rotas were well organised and included some travel time between consecutive care visits. Staff told us, "I never run late, I take my time and have time to chat." One person commented, "We do have a rota and generally they stick to it and if the carers are going to be very late they do phone".

People were supported with the medicines safely and staff understood how to protect people from infection control risks.

Risks in relation to people's care needs and the environment had been appropriately assessed and local safeguarding procedures were well understood.

People's needs were assessed by managers before the service agreed to provide support and care plans had been updated promptly in response to reported changes in needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led and the registered manager and management team provided effective leadership and support to care staff. On call arrangements were effective and staff told us they were well supported.

The providers quality assurance systems were effective and action had bene taken to address and resolve issues identified during our previous inspection.