Rockware Business Centre

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had detailed person-centred support plans which stated their preferences. Staff were provided with training to equip them to understand people's behavioural support needs and to support people in a positive and proactive manner.

The registered manager and management team had systems and processes in place to allow them to monitor and have oversight of the quality of the service being provided. They provided staff with support which included supervision.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The care provided by staff maximised people's choice, control and independence. Care plans were person-centred and promoted their dignity, privacy and human rights. The ethos, values, attitudes and behaviours of the managers and care staff ensured people using services led confident, inclusive and empowered lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk