Request Services Ltd
- Home care
- Dementia care
- Registered since 2012
- Alton, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
Request Services Ltd: inspection record
Rated Good in October 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – RTR Care Ltd Not yet rated, 0.1 miles away
- G Brendoncare Mary Rose Mews Good, 0.1 miles away
- G Yourlife (Alton) Good, 0.6 miles away
- O Treloar College Outstanding, 0.7 miles away
- G Melody Care Alton Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 6 October 2020. Quoted under the Open Government Licence.
Request Services Ltd is a domiciliary care service providing personal care to 25 people at the time of the inspection. The service provides support to children and adults, some of whom have a learning or physical disability or who may be living with dementia. The service provides critical care packages for people with complex health care needs.
What inspectors found
People and their relatives were very satisfied overall with the service provided. A relative commented, "We enjoy the relationship with the service" and a person said, "On the whole, I am very impressed."
Read the rest of CQC's summary
Staff protected people from the risk of abuse. Staff assessed potential risks to people and ensured their safety was managed. People received their care from sufficient numbers of staff whose suitability for their role had been assessed. Staff received their medicines safely from trained and competent staff. People were protected from the spread of infection.
People's needs were assessed and delivered in accordance with current guidelines. Staff received appropriate support in their role. Staff ensured people were supported to eat and drink safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager created a positive culture which was person centred and focused on achieving good outcomes for people. The registered manager welcomed feedback from people and staff. Staff understood their role and were accountable for their work, as there was a clear governance framework. The provider had processes in place to drive improvements in the service. Staff worked across agencies to provide joined up care for people.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Payne
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 6 October 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Request Services Limited
- Ownership type
- Organisation
- Companies House number
- 03696019 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Request Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Request Services Ltd.
- When was Request Services Ltd last inspected?
- The Care Quality Commission's latest rating for Request Services Ltd was published on 6 October 2020.
- Who runs Request Services Ltd?
- Request Services Ltd is run by Request Services Limited.
- What is Request Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 October 2020.
Contact
- Phone
- 01252 320007
- Address
- First Floor, 19 Newman lane, Alton, GU34 2QW Map (opens Google Maps)
Compare nearby
- – RTR Care Ltd Not yet rated, 0.1 miles away
- G Brendoncare Mary Rose Mews Good, 0.1 miles away
- G Yourlife (Alton) Good, 0.6 miles away
- O Treloar College Outstanding, 0.7 miles away
- G Melody Care Alton Good, 0.7 miles away