Melody Care Alton

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: People liked the staff who provided their care and enjoyed their company. Their comments included, "Ever since I have been with them all I can say is they are all very good at what they do." People felt very well supported by staff. They reported they received a good quality service, which they felt was well managed. They told us staff had the skills required to provide their care effectively. Staff were interested in people and their welfare. They treated them with respect and dignity. People were kept safe and risks to them were assessed and well managed. Staff understood what to report for people's safety and how. People had individualised care plans drawn up in consultation with them. These were regularly reviewed with people and updated as changes occurred. The providers values, induction, staff training and on-going support, ensured staff understood and upheld people's human rights during the delivery of their care. Staff put into practice the provider's values of kindness, respect and reliance. The registered manager had taken action to ensure all staff were up to date with their practical moving and handling training, in addition to their theory and competency assessments.