Melody Care Aldershot Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were sufficient competent staff to ensure people received the support they required. The provider took prompt action after the site visit to ensure all staff recruitment information was available. Potential risks to people had been assessed and staff understood what to report and to whom. People were protected against the risk of abuse. Processes were in place for the reporting and reviewing of incidents. Processes were in place to protect people from the risk of acquiring an infection. People received their medicines safely.

The provider had clear objectives for the delivery of people's care and worked alongside other agencies and professionals to meet people's care needs safely. Processes were in place to monitor the delivery of people's calls from day to day in order to identify and address any issues and to audit aspects of the service.

The provider's purchase of 2 additional agencies this year had created challenges, as people and staff adjusted. The focus throughout has remained on achieving good outcomes for people. The registered manager was experienced in their role, they understood and managed potential risks to people's care. The views of people and staff were sought using various methods.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it

is registered as a specialist service for this population group.