St Katherine's Care Ltd

People's experience of using this service: •People and their relatives were very satisfied with all aspects of the service provided and spoke highly of care staff, office staff and the registered manager.

•People who used the service told us they were treated with compassion and kindness and that their privacy and dignity were respected.

•People received their medicines safely and records checked confirmed staff had their medicine administration competency assessed. Handwritten medicine administration records were not signed by two staff to confirm they matched people's prescribed medicines. We made a recommendation about medicines management.

•Safe recruitment procedures were followed and appropriate pre-employment checks were made. There had been occasions where only one reference check had been requested. We made a recommendation about staff recruitment.

•Risks to people's safety had been assessed so they were supported to stay safe while their freedom was respected.

•Staff had received training in keeping people safe. There were systems and processes to safeguard people from situations in which they may experience abuse including physical harm.

•Care files required more detail to make them person centred and were reviewed when required.

•Staff had received all the training required to support people safely and received regular supervision and annual appraisals.

•People were protected by there being arrangements to prevent and control infection. People were supported to eat and drink sufficient amounts to meet their nutritional needs.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People had been supported to live healthier lives by being supported to have suitable access to healthcare

services so that they received on-going healthcare support.

•The service regularly visited people in their homes and sought feedback about the service they received.

•One complaint had been received in the last 12 months and this had been responded to appropriately. People had access to information about lay advocates if necessary.

•Alongside the care staff, the office team and registered manager also delivered care calls.

•Good team work was promoted and care staff were supported to speak out if they had any concerns about people not being treated in the right way. Staff were clear about the vision and values of the service. In addition, the registered manager worked in partnership with other care providers to support the development of joined-up care.

More information is available in the full report.