Bernadette House

There was a quality assurance system in place, which identified areas of improvement and action was taken to address these. The registered manager had increased auditing of medicines following feedback from the inspection. Staff, relatives and people spoke highly of the management team. Staff received regular supervision and attended meetings. The registered manager had a good knowledge of the duty of candour.

People were supported by skilled and trained staff. We observed staff supporting people in a kind and timely way.

Staff understood their responsibilities to keep people safe. The provider recruited staff in a safe way. Measures were in place to protect people from the spread of infection. Risks associated with people's care had been identified. Lessons had been learned when events took place in the service.

People's care needs had been assessed and people were supported to maintain a well-balanced diet. Staff received induction and on-going training. Staff worked with health care professionals to promote better outcomes for people. People's capacity had been considered and assessed when required. People had care plans in place so staff could support them when they reach the end of their life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.