Eastholme Care Home

People's experience of the service and what we found: Staff provided people with safe care which reflected their risks and needs. The home environment was safe and clean and people told us they felt safe living there. People received their medicines as they should; some minor improvements were needed to ensure practices reflected national guidance. Staff had been recruited safely. They had completed the training needed to keep people safe and knew how to protect people from the risk of abuse and avoidable harm. Processes were in place to ensure lessons were learned when things went wrong.

The service was well managed. There was a culture of continuous learning and improvement, which ensured people received high quality, individualised care. Regular checks and audits were completed by management to ensure appropriate standards of quality and safety were maintained. People and relatives were very happy with the care provided and how the service was managed. Staff understood their roles and responsibilities and felt well supported by the registered manager. Community professionals who worked in partnership with the service told us staff knew people well and ensured people received any additional support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk