Homer Lodge Care Centre

Staff were kind and caring. They supported people's independence and respected people's choices. There were enough staff to meet people's needs and they had received the training and support needed to provide safe care. Staff were knowledgeable about how to keep people safe from harm and were confident to raise any concerns they had.

People received an initial and ongoing assessment of their needs and care plans reflected their individual needs. Risks to people were identified and care was planned to keep them safe. Where needed equipment was in place to support safe care. People's wishes at the end of their lives were recorded and care was in place to keep people pain free as they neared the end of their lives.

The home was clean and staff worked to minimise the risk of cross infection. Medicines were safely managed and available to people when needed.

People were complimentary about the quality of food provided. Their abilities to eat safely and maintain a healthy weight were assessed and where needed people were referred to healthcare professionals.

The provider was updating the environment and considered people's needs in the improvements being made.

The provider had systems in place to monitor the quality of care provided. This consistently identified issues and action was taken to improve the care people received. Safeguarding, incidents and complaints were investigated, and action taken to keep people safe.

The registered manager was approachable and well-liked by people living at the home, relatives and staff. Staff felt able to approach the registered manager with any issues.