Newcross Healthcare Solutions Limited - South Devon and Cornwall

Home care
Dementia care
Registered since 2017
Crownhill, Plymouth, South West

Good

Rated on 2 August 2019

Rating from the Care Quality Commission.

At a glance

2 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 30
rated home care services in Plymouth are rated Good, like this one.

Newcross Healthcare Solutions Limited - South Devon and Cornwall: inspection record

Home care, Plymouth

Rated Good in August 2019, up from Requires improvement.

Newcross Healthcare Solutions Limited - South Devon and Cornwall: inspection record: inspection ratings by year, 2015 to 2026
	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024	2025	2026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

G
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O
Prestige Nursing and Care Plymouth Outstanding, 0.6 miles away
G
Enliva Homecare (Plymouth) Good, 0.6 miles away
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Contour Care Limited Not yet rated, 0.7 miles away

See all home care services in Plymouth

See all home care services in Crownhill

About the service

From the Care Quality Commission's inspection report published 2 August 2019. Quoted under the Open Government Licence.

Newcross Healthcare Solutions Plymouth (hereafter referred to as Newcross) is a service providing support to adults, children and young people living in their own homes. It was providing personal care as part of a wider support package to nine people at the time of our inspection, but also provided enabling support to a further 19 people. Newcross specialises in supporting people with complex health needs.

Read the rest of CQC's summary

Not everyone who used the service received personal care. CQC only inspects those parts of the service where people receive personal care. This is help with tasks related to personal hygiene, medicines, and eating. Where they do we also consider any wider social care provided.

What inspectors found

People and relatives said care was safe. People were supported by staff who had been competency tested in medicines and care procedures. There were enough staff to meet people's needs and people were supported by regular staff members.

Read the rest of CQC's summary

Staff training was detailed and specialised. Staff felt supported and were provided with regular one to one meetings and clinical review meetings. Clinical supervision was provided for the nurse clinical leads.

People said staff were caring and they were treated with dignity and respect. People were involved in the planning of their care and felt listened to by staff. Staff put people first.

People's care was delivered in line with their preferences. Care plans were person-centred. People were empowered and supported to be as active a part of their local community as they wished. Complaints were investigated in line with the service's policy and people and relatives felt happy to complain.

There was an established quality assurance system and audits picked up issues and followed them up. Staff said they could approach the registered manager and clinical leads and were listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Questions to ask the service

The last rating is 7 years old. Ask what has changed since then.
Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Ask how visit times are agreed and who covers when your usual carer is away.

Registration details

Registered manager: Jessica Clifford
Registered with the CQC since: 5 June 2017
What it provides: Domiciliary care service
Who it supports: Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults

Read the full inspection report

2 inspection reports, latest 2 August 2019. The reports are on the Care Quality Commission website.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider: Newcross Healthcare Solutions Limited
Ownership type: Organisation
Companies House number: 03184321 (opens Companies House)

Newcross Healthcare Solutions Limited runs 5 services in England, 2 of them in the South West. 5 are rated Good or Outstanding.

Getting help from Plymouth City Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Adult social care at Plymouth City Council
Ask for a care needs assessment
Phone: 01752 668000, Monday to Friday, 9am to 5pm
Contact adult social care online
Support for carers
Paying for care: Plymouth City Council

Checked on the council's website, November 2026.

Common questions

Does Newcross Healthcare Solutions Limited - South Devon and Cornwall provide nursing care?: The Care Quality Commission's register does not list nursing care for Newcross Healthcare Solutions Limited - South Devon and Cornwall.
When was Newcross Healthcare Solutions Limited - South Devon and Cornwall last inspected?: The Care Quality Commission's latest rating for Newcross Healthcare Solutions Limited - South Devon and Cornwall was published on 2 August 2019.
Who runs Newcross Healthcare Solutions Limited - South Devon and Cornwall?: Newcross Healthcare Solutions Limited - South Devon and Cornwall is run by Newcross Healthcare Solutions Limited. It runs 5 services in England, 2 of them in the South West.
What is Newcross Healthcare Solutions Limited - South Devon and Cornwall's CQC rating?: Its overall rating from the Care Quality Commission is Good, published on 2 August 2019.