Newcross Healthcare Solutions Limited - South

The service was able to demonstrate how they were the underpinning principles of Right support, right care, right culture.

Right support: People had choice and control. They were supported to live as independently as possible in their own home. Right care: People were supported by staff who knew them well and provided care with respect and dignity. People's individual interests and beliefs were respected, and outcomes were agreed with people. Right culture: There was a positive culture of empowerment and kindness throughout the service. The provider had stated values which were known and worked towards by all staff.

People felt safe when being supported by staff. All staff completed safeguarding training and were able to describe how to report concerns. Risks to people's safety and well-being were assessed and control measures agreed to keep them safe. Staff were recruited safely, and sufficient staff were available to support people's visits. Systems were in place to monitor and review accidents and incidents to minimise the risk of them happening again. Infection prevention and control systems were in place and regularly reviewed in line with COVID-19 government guidance.

Staff felt the training they received supported them in their roles. People's healthcare needs were recorded in detail and support provided to access healthcare when required. A nurse supported the service and was on-hand to provide advice and contribute to care planning. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from a stable, consistent staff team who knew them well. Staff treated people with kindness and were aware of how they preferred their support to be provided. Staff were able to demonstrate

how they supported people with dignity and respected their homes. Staff supported people to spend their time in ways they enjoyed including going shopping, for meals and to local groups.

There was a strong sense of leadership and shared values throughout the service. Staff felt supported both within the service and by the organisation as a whole. The registered manager and staff worked well with a range of organisations to ensure people received holistic care which was in line with their desired outcomes.