Pure Moments Ltd
- Home care
- Dementia care
- Registered since 2024
- Woking, Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
Pure Moments Ltd: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Newcross Healthcare Solutions Limited - South (Good, less than 0.1 miles away) and Allbest Solutions Limited (Good, 0.1 miles away).
Nearest home care services:
- G Newcross Healthcare Solutions Limited - South Good, less than 0.1 miles away
- – Walfinch Guildford and Woking Not yet rated, 0.1 miles away
- – Ethan Care Woking No overall rating, 0.1 miles away
- G Allbest Solutions Limited Good, 0.1 miles away
- G SCC Prison Social Care Team Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2026 (assessment visit 17 December 2025). Quoted under the Open Government Licence.
Date of assessment: 19 and 21 January 2026. Pure Moments Ltd is a care at home service providing personal care to older people, younger adults, people with physical disabilities, dementia and mental health conditions. At the time of assessment, 9 people were using the service and receiving personal care. The service had not been assessed and rated before, so we completed a comprehensive assessment. This assessment was prompted following information received around people’s support. During this assessment, we found some areas needing improvement such as management of medicines and service oversight. The provider did not always ensure they used robust assurance systems and governance processes which operated across all levels of the service. This meant people were at risk of harm and not receiving care they needed. The provider did not always ensure safe and proper management of medicines and recruitment. We found the provider did not inform us and the local authority about 2 notifiable incidents in a timely manner as required by law. The provider did not always ensure clear and complete records of people’s care and treatment monitoring and risk mitigation. Staff had not received all their mandatory training to ensure they had most current knowledge and skills. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were protected and kept safe by staff and relatives confirmed this. The provider made sure there was continuity of care, and they worked well across teams and services to support people. The registered manager and staff understood the principles of good care and treatment. People’s rights around consent, privacy and dignity in practice were considered and respected. People and families were treated with kindness, empathy and compassion. The service cared about and promoted the wellbeing of their staff and they told us they enjoyed their jobs. The registered manager and the nominated individual were visible within the service and led by example. The nominated individual is the person responsible for the service on behalf of the provider. Staff told us they understood their responsibilities to raise concerns and report incidents or allegations of abuse. They felt confident issues would be addressed appropriately.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.The service was in breach of legal regulation in relation to management of medicine and staff recruitment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. Leaders and the culture they created mostly supported the delivery of high-quality, person-centred care. However, the registered person had to ensure the service was consistently well-managed and effective quality assurance processes were embedded and sustained to support good oversight.The service was in breach of legal regulation in relation to governance and oversight.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Shamen Chimanga
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pure Moments Ltd
- Ownership type
- Organisation
- Companies House number
- 15202863 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Pure Moments Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pure Moments Ltd.
- When was Pure Moments Ltd last inspected?
- The Care Quality Commission's latest rating for Pure Moments Ltd was published on 1 April 2026.
- Who runs Pure Moments Ltd?
- Pure Moments Ltd is run by Pure Moments Ltd.
- What is Pure Moments Ltd's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01483 904092
- Address
- Spaces Woking, Unit 6 Albion House, High Street, Woking, GU21 6BG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Newcross Healthcare Solutions Limited - South (Good, less than 0.1 miles away) and Allbest Solutions Limited (Good, 0.1 miles away).
Nearest home care services:
- G Newcross Healthcare Solutions Limited - South Good, less than 0.1 miles away
- – Walfinch Guildford and Woking Not yet rated, 0.1 miles away
- – Ethan Care Woking No overall rating, 0.1 miles away
- G Allbest Solutions Limited Good, 0.1 miles away
- G SCC Prison Social Care Team Good, 0.2 miles away