Allbest Solutions Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were two people receiving support with personal care at the time of our inspection.

People were protected from avoidable harm by staff who knew how to support them safely and what to do should there be any concerns around their health, safety or wellbeing. The provider had good systems in place to address any potential risks to people and safeguard them from abuse.

The provider involved people and their relatives in care planning and ensured that open and transparent communication was in place, enabling them to provide ongoing feedback and working proactively to address any changes. Staff worked with people's families to source additional support and refer them to appropriate healthcare services when needed.

Staff received training and support to be able to provide quality care. People were encouraged and supported to access their local community. The provider ensured the care visits were timely and flexible. The registered manager followed safe recruitment practices and ensured only suitable staff was employed by the organisation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider championed positive and open culture where people were treated in a personalised and inclusive way. The registered manager implemented good governance systems and monitored care delivery effectively to ensure continuous development of the service in line with national best practice guidance and legal requirements. The provider worked in partnership with local authority, healthcare professionals and other care providers in the local area.