West 2 Reablement

People's experience of using this service: People and their relatives told us they felt supported and safe with staff. There were many success stories of people returning back to independent life after receiving support and care from the staff at this service. The organisation of this service achieved its aim and purpose of reablement for people who were receiving ongoing treatment or care.

People's needs were consistently met and assessed to enable improvements and progress in their lives. Risks to people were assessed and managed to balance people's safety and right to lead a non-restricted life. There were enough well trained staff to ensure people were supported safely at all times.

People, relatives and staff were engaged via meetings so that everyone could contribute to the development of the service. There was a credible strategy in place with plans for service improvements. This was being implemented by the registered manager who was pro-active in considering how the service could be improved.

People were protected from the risk of abuse by staff who understood how to safeguard people. People told us that they were supported by kind, caring and attentive staff who always promoted independence and respected peoples' privacy.

Peoples' care was person centred and staff communicated with each other effectively to ensure consistency. Where required, staff provided end of life care which was personalised and responsive.