Cardea Healthcare – Berkshire

Right Support: The service supported people to have the maximum possible choice and to make decisions about their lives. People were supported to learn new skills and be independent. Staff focussed on people's strengths and helped people to have fulfilling and active lives. People were supported to pursue a range of different social activities when this was part of their care. Staff did not restrain people and worked with other professionals to help plan effective care which reduced the likelihood of harm and incidents. Staff understood people's individual communication needs and provided them with the support they needed to make choices. People received support to take their medicines safely and as prescribed. Staff supported people to play an active role in maintaining their own health and wellbeing.

Right Care: People were treated well. Their individual and diverse needs were met. Staff understood how to provide care which met these needs. Staff treated people with kindness and respect. People's privacy and dignity were maintained. Staff understood how to protect people from poor care and abuse. There were enough suitably skilled staff to meet people's needs and to care for them safely. People who had individual ways of communicating could interact comfortably with staff and others involved in their care because staff had the necessary skills to understand them. People's care, treatment and support plans reflected their range of needs, and this promoted their wellbeing and enjoyment of life.

Right culture: There was an inclusive and positive culture where people received personalised care. People were asked for their opinions, and these were listened to and acted on. People received good quality care and support. There was low staff turnover which supported people to receive consistent care from staff who

knew them well. People and those important to them, including advocates, were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families, and other professionals as appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the CQC website at www.cqc.org.uk