Romford
Home care, Havering
Good
Rated on
Rating from the Care Quality Commission.
Romford: inspection record
Rated Good in July 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018 and 2019, then Good in July 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 59 Good home care services in Havering, out of 66 with a rating.
About the service
From the Care Quality Commission's inspection report published 8 July 2021. Quoted under the Open Government Licence.
This service is a domiciliary care agency based in the London Borough of Havering. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The service was supporting 16 people with personal care at the time of the inspection.
What inspectors found
Risk assessments had been carried out to ensure people received safe care. Pre-employment checks such as references had been sought to ensure staff were suitable to support people. Systems were in place to monitor staff time-keeping and prevent infections.
Staff had completed essential training to perform their roles effectively. Reviews had been carried out to ensure people received personalised support and care. The staff worked well with external health care professionals. People were supported with their needs and accessed health services when required.
Read the full summary
Quality assurance systems were in place to identify shortfalls and take prompt action to ensure people always received safe care. Feedback was sought from people and relatives to make improvements to the service.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 62-64 Western Road, Romford, RM1 3LP |
|---|---|
| Neighbourhood | Romford, Havering |
| Phone | 01708 757154 |
| Registered manager | Yewande Sogbetun |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 8 July 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Hospiva Care & Associates Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10180436 (opens Companies House) |
Nearest alternatives
- G AKAIN Safe Care Ltd. Home care, 0.2 miles awayGood
- – Call2Care Solutions LTD Home care, 0.2 miles awayNot yet rated
- – Cherished Care Home care, 0.2 miles awayNot yet rated
- RI De Divine Service Limited Home care, 0.2 miles awayRequires improvement
- G Eveshel Care Limited Home care, 0.2 miles awayGood
Getting help from London Borough of Havering
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Havering
- Ask for a care needs assessment
- Phone: 01708 432000, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01708 433999
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Havering
Checked on the council's website, November 2026.
Common questions
- Does Romford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Romford.
- When was Romford last inspected?
- The Care Quality Commission's latest rating for Romford was published on 8 July 2021.
- Who runs Romford?
- Romford is run by Hospiva Care & Associates Agency Ltd.
- What is Romford's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 July 2021.