Amicable Care Ltd
- Home care
- Dementia care
- Registered since 2017
- Cumberland, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Inadequate to Requires improvement.
This month
The latest rating was published.
3 of 30
rated home care services in Cumberland are rated Requires improvement, like this one.
Amicable Care Ltd: inspection record
Rated Requires improvement in February 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Broadway Care Solutions Ltd (Good, 0.4 miles away) and Beacon Homecare Services Limited Carlisle (Good, 0.7 miles away).
Nearest home care services:
- G Broadway Care Solutions Ltd Good, 0.4 miles away
- G Beacon Homecare Services Limited Carlisle Good, 0.7 miles away
- – Elite Care and Comfort Limited - Cumbria Not yet rated, 0.9 miles away
- – Heart Of Hope Care Ltd - Cumberland No overall rating, 0.9 miles away
- – Carlisle, Cumbria Not yet rated, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 November 2026 (assessment visit 15 September 2026). Quoted under the Open Government Licence.
Date of assessment 5 – 19 October 2026
Amicable Care Ltd is a domiciliary care service providing personal care to adults, including younger and older people and people living with dementia, physical disabilities and sensory impairment. At the time of this assessment, the service supported 25 people all of whom received support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This assessment was undertaken in response to the previous rating of requires improvement and a continued breach of regulation relating to governance. We did not assess every quality statement as part of this assessment. Where we did not assess a quality statement score from the previous assessment were used. The service remains requires improvement following this assessment.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remains in breach. We also found a breach of the legal regulation relating to safe care and treatment.
Care records continued to lack detail about people’s specific needs. Risk assessments were generic and some potential risks to people had not been assessed and mitigated, including in relation to continence care and skin integrity. We identified some contradictions within medicine management systems. There were some shortfalls in staff training, particularly in relation to practical moving and transferring of people. The providers governance systems remained ineffective. Shortfalls had not been identified, meaning required improvements had not been made. There was limited evidence of learning since the last assessment when similar concerns were identified.
Staff were knowledgeable about people’s needs and knew people well. Processes were in place to manage safeguarding concerns and complaints. Safe recruitment practices were followed and staff said they were well supported. Regular one to one support meetings and team meetings were held, where staff were able to communicate openly and share any concerns. Staff felt listened to by the management team.
This is the second consecutive assessment where the service has been rated requires improvement and the third consecutive assessment where the provider has been in breach of regulation relating to good governance. Following this assessment, we met with the provider and relevant stakeholders to discuss the concerns identified and the improvements required.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in continued breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 13 February 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 13 February 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 13 February 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Ann Davidson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 18 November 2023. Latest assessment published 3 November 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Amicable Care Ltd
- Ownership type
- Organisation
- Companies House number
- 10451134 (opens Companies House)
Getting help from Cumberland Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cumberland Council
- Ask for a care needs assessment
- Phone: 0300 373 3732, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01228 273 800
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Amicable Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Amicable Care Ltd.
- When was Amicable Care Ltd last inspected?
- The Care Quality Commission's latest rating for Amicable Care Ltd was published on 3 November 2026.
- Who runs Amicable Care Ltd?
- Amicable Care Ltd is run by Amicable Care Ltd.
- What is Amicable Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 13 February 2025.
Contact
- Phone
- 01228 830810
- Address
- Michael Thompson, St. Ninians Road, Carlisle, CA2 4NE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Broadway Care Solutions Ltd (Good, 0.4 miles away) and Beacon Homecare Services Limited Carlisle (Good, 0.7 miles away).
Nearest home care services:
- G Broadway Care Solutions Ltd Good, 0.4 miles away
- G Beacon Homecare Services Limited Carlisle Good, 0.7 miles away
- – Elite Care and Comfort Limited - Cumbria Not yet rated, 0.9 miles away
- – Heart Of Hope Care Ltd - Cumberland No overall rating, 0.9 miles away
- – Carlisle, Cumbria Not yet rated, 1.1 miles away