Care Avenues Limited
- Home care
- Dementia care
- Registered since 2017
- Hall Green, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
123 of 162
rated home care services in Birmingham are rated Good, like this one.
Care Avenues Limited: inspection record
Rated Good in December 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Multicare Group Ltd Not yet rated, less than 0.1 miles away
- – AH Home Care - Birmingham Not yet rated, 0.4 miles away
- – Divine Intervention Home Care Limited No overall rating, 0.4 miles away
- G Mulbury Care Services Limited Good, 0.4 miles away
- G S&S Care Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 14 December 2019. Quoted under the Open Government Licence.
Care Avenues Limited is a domiciliary care service registered to provide personal care. At the time of the inspection the service was providing care to 60 people in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Nine months after our last inspection, a new manager was appointed at the service. The new manager had identified a number of areas for action and was working to address the issues raised at our last inspection. Action plans and audits were in place to drive improvement in the service and provide the registered manager with oversight of the service. However, this remained a work in progress and was continually being re-assessed. Audits to log books were not completed in a timely manner resulting in a delay in action being taken when errors were highlighted. Audits to staff recruitment files had failed to highlight missing information which was identified during inspection.
Read the rest of CQC's summary
People were happy with the service they received and told us they would recommend it. Staff felt supported in their role and were on board with the registered manager's vision for the service, which was to provide people with person centred care. People's views of the service were sought and acted on where appropriate.
People were supported by staff who were aware of the risks to them and how to support them safely in line with their care needs. Staff had received training in how to recognise signs of abuse and were aware of their responsibilities to report and act on any concerns that came to their attention. People were supported to receive their medication as prescribed. Staff had been recruited safely. There was a system in place to monitor calls to people and alert management to any potential late or missed calls.
Staff received an induction that provided them with the training, information and support they required to effectively and safely meet people's needs. Staff felt supported and well trained. Staff practice was observed to ensure people were supported safely and in-line with their care needs.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by a consistent group of care staff who were aware of people's healthcare needs and supported them to access healthcare services, where appropriate. People were supported where
appropriate at mealtimes.
Staff treated people with dignity and respect and routinely encouraged people to be involved in decisions regarding their care. Staff were described as kind and caring and people received care and support based on their individual assessment, needs and preferences.
There were systems in place to respond to and act on any complaints received. People were confident that if they raised a complaint they would be listened to and it would be acted on.
Questions to ask the service
- Well-led was rated Requires improvement on 14 December 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Sania Shah
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 14 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Avenues LimitedBrand: Sania Shah
- Ownership type
- Organisation
- Companies House number
- 06831431 (opens Companies House)
Care Avenues Limited runs 2 services in England, 1 of them in the West Midlands. 2 are rated Good or Outstanding.
Other services run by Care Avenues Limited
- G Care Avenues Limited - London Good. Home care, Redbridge, London
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Care Avenues Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Avenues Limited.
- When was Care Avenues Limited last inspected?
- The Care Quality Commission's latest rating for Care Avenues Limited was published on 14 December 2019.
- Who runs Care Avenues Limited?
- Care Avenues Limited is run by Care Avenues Limited. It runs 2 services in England, 1 of them in the West Midlands.
- What is Care Avenues Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 December 2019.
Contact
- Phone
- 0121 455 8008
- Address
- 1325a, Stratford Road, Hall Green, Birmingham, B28 9HH Map (opens Google Maps)
Compare nearby
- – Multicare Group Ltd Not yet rated, less than 0.1 miles away
- – AH Home Care - Birmingham Not yet rated, 0.4 miles away
- – Divine Intervention Home Care Limited No overall rating, 0.4 miles away
- G Mulbury Care Services Limited Good, 0.4 miles away
- G S&S Care Good, 0.4 miles away